Shipping / Returns
Shipping is a flat rate shipping cost based on the weight of your order. It varies slightly by your region of the country.
Max Distance Example: 0-5 lbs: $14.95 Over 5 lbs: $18.95
Our primary shipping method is USPS Priority Mail. It is generally a maximum of 3 days to your doorstep. Due to the high-value nature of our products, most are sent "Signature Required". We will also ship UPS or FedEx as a secondary method.
Kestrel-Air will accept returns ONLY with prior approval and coordination within 30 days of purchase.
PRODUCTS MUST BE:
1. Returned in the same condition in which they were received.
2. Be in the "as new" original box, including all (interior) foam packing materials, gaskets, and mounting bolt(s).
3. Special order lights not eligible for refund.
Examples of lights not acceptable for return: Missing gaskets, bolts, foam packing, wires that have been altered or shortened, box disfigured or not included, chemicals applied to light.
KESTREL AIR / AVEO NW
PO Box 2273
Gig Harbor, WA 98335
Customer is responsible for shipping costs on all returns or exchanges. We recommend you use a traceable shipping service or purchase shipping insurance. For additional questions please contact us at 253-254-6636 or email@example.com
WARRANTY RETURN: In the event of a warranty return, please contact us for how to proceed. Warranty requests are processed at a different location.
Remember, you must have registered your light on the Aveo website to qualify for warranty replacement!!
Warranty Return Address:
Aveo Engineering - Florida
377 Palm Coast Pkwy S.W.
Palm Coast, FL 32137